Terms and Conditions

The following Terms & Conditions are set out for the safety and enjoyment of all Ecomotel Pty Ltd guests. Failure to adhere to our terms and conditions may result in booking cancellation or eviction.

Every effort will be made to ensure the comfort, enjoyment and safety of each guest while ensuring that one guest’s pleasures’ do not impinge on the comfort, enjoyment and safety of other guests.

ALL ITEMS IN THE ROOMS ARE THE PROPERTY OF ECOMOTEL PTY LTD AND ARE AVAILABE FOR SALE AT RECEPTION. Any items taken from the rooms will be charged to your credit card at the advertised price.

Terms and conditions are displayed at reception and are available on our website at www.ecomotel.com.au

By making a reservation and paying a deposit, you agree to these terms and conditions. Please read these terms & conditions carefully.

Bookings

A deposit of the first night’s tariff is required to secure the reservation. For bookings made on the Ecomotel Pty Ltd website, this deposit is required to be paid online via credit card at the time of booking. Balance of monies is due and payable on arrival, including full payment for any additional persons or nights.

By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise Ecomotel Pty Ltd to charge the cost of your booking to the credit card in the case of cancellation or no show penalties as detailed below.

Refund of a deposit is usually conditional upon the cancelled booking being taken up by another guest.

Cancellations

Cancellations notified more than 24 hours prior to the first date booked will be entitled to a full refund of any monies paid.

Cancellations 24 hours or less, prior to the first date booked will forfeit all monies paid.

Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid.

We accept Visa and Mastercard. Personal cheques are also accepted by prior arrangement (and allowing for clearance).

General

Office Hours

Office hours are between 7.00am and 7.00pm daily.

After hours appointments by prior arrangement.

Arrival / Departure Times

Arrival Time: Check-in is normally after 2.00 pm on the day of the booking or as soon as practicable after 2.00pm.

Departure Time: Check-out is 10.00am on day of departure.

Early check-in or late check-out is at the discretion of the Motel Management. Fees may apply

Noise must be kept to a minimum after 10pm.

Allocation

Due to variations to reservations, specific room or site allocations cannot be guaranteed.

Behaviour

Ecomotel Pty Ltd reserves the right to immediately evict any guest, visitor or member of the public for any anti-social behaviour, including but not limited to: possession or use of illegal drugs, willful damage to Ecomotel property, theft, physical or verbal abuse of staff, other guests or the public. In the event of an eviction, all money held or due will be forfeited and the registered guest will be unable to make future reservations at Ecomotel Pty Ltd.

Children

Infants under 2 years of age are free of charge, however a charge of $20.00 applies if a cot is required. Child rates of $20.00 apply to ages 2-15 years. Ecomotel Pty Ltd reserves the right to request proof of age.

Damages / Loss

We endeavour to supply quality products and supplies to each room. If you would like to acquire one of these, they are available for purchase from reception. Items taken from rooms will be charged to your credit card at purchase prices.

Registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation, fair wear and tear excluded. A fee may be charged if excessive cleaning is required after departure.

The registered guest has the responsibility of ensuring that people staying with them behave in an appropriate manner, and conform with our terms and conditions. The registered guest will be held responsible for the conduct of persons staying with them, and be financially liable for any costs arising out of bad behaviour.

It is the responsibility of the guests to lock their rooms and return the key to reception. A fee of $20 will be charged for unreturned keys.

Forms of Payment

Payment is accepted by cash, Visa, Mastercard or EFTPOS. Personal cheques will be accepted only if received 10 days prior to arrival.

Ecomotel Pty Ltd bank details are BSB 035 – 065, Account Number 200556, Account Name, Ecomotel Pty Ltd.

Group Bookings

Additional terms and conditions may apply to group bookings.

Maximum Numbers per Unit

The number of people accommodated in each unit must not exceed the number of beds available.

Personal Belongings

While every effort is made to provide a safe and secure environment, Ecomotel Pty Ltd takes no responsibility for the loss or damage of any personal item. Remember to lock your room when not occupied.

A secure compound is provided however it is advisable to lock your vehicle and remove any valuables as parking is at your own risk.

Thoroughly check the accommodation before departure, as any items left behind may not be recovered.

Pet Policy

Two rooms are PET FRIENDLY. Pets are allowed in these two rooms ONLY and CONDITIONS APPLY.

Prior arrangement is required and pets must not detract from the experience of other guests.

Any additional cleaning or damage to the room will be charged to the room.

Pre-Authorisation

A credit card pre-authorisation of $200 is required on arrival. This authorisation will be held until after you have departed.

If you cannot produce a credit card, a $200 cash bond with drivers license identity will be acceptable. Delays may occur on departure where a cash bond has been paid as a room inspection will be carried out prior to refund of bond monies. In the case of damage and/or loss, or excessive cleaning, we have permission to recover this cost from the credit card or cash bond. Unused funds from pre-authorisations will be cleared within 10 working days.

Prices

All prices quoted are in Australian dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.

Prices are based on two persons occupying accommodation; extra person rates apply for each additional person.

Smoking

All buildings at Ecomotel Pty Ltd are non-smoking. By law, it is prohibited to smoke inside or within 5 metres of any public building. Smoking inside your accommodation will incur a minimum fee of $100.

Tenancy

Regardless of your length of stay there is no tenancy or other rights created under any laws and there are no such laws that apply to your stay. We grant you a license to stay in our units for the time of occupancy stated.

Special Offers

Additional terms and conditions may apply to special offers.

Standard conditions of special offers are: bookings under a special offer will be subject to availability, discounts cannot be redeemed as cash, specials do not apply to group bookings, specials are only available to new bookings made a fter the release of the special.

Complaints:

Ecomotel Pty Ltd endeavors to provide each guest with quality accommodation and an enjoyable stay. Please feel free to report complaints and disturbances to management and every effort will be made to overcome these . Please be respectful of other guests a nd reasonable in your expectations.

If the manager cannot resolve a complaint, please provide written details of your complaint to hotel management and a written response will be provided within ten days.